Order:
products can be placed in your shopping cart via the “Shop” page.
In the shopping cart you will find a list of the products you selected and
you can order it.
shipping standard 6.65.
If you have ordered and not yet paid anything wrong, you can remove the products from the shopping cart.
If you have ordered the wrong thing and have already paid, you can send an email to info@thebeautguide.nl
Only unopened packaging can be returned in connection with hygiene.
Delivery
Delivery in Netherlands: approximately 2 to 3 working days
Delivery to other countries: 3 to 5 business days
Your order will be delivered by UPS.
Payment
Payment methods: PayPal, Belfius, Bancontact, Sofort Banking.
After receipt of payment you will receive a confirmation of your order by e-mail
and sends the order.
What are the shipping costs?
Shipping costs are standard 6.65 in a standard order.
Shipping above € 500 (excl VAT, fast shipping.) Free.
A product is missing from my order. What should I do?
If a product is missing from your order: Check all the shipping box and contents and compare the received order with your packing slip. If still missing a product, please contact info@thebeautyguide.nl
If the shipping box was delivered so damaged that there may be a product of cases, mail a photo of the damaged box to us.
I have received products other than the products I ordered. What should I do?
If you receive a wrong product, we recommend you get in touch with to info@thebeautyguide.nl. Please let us know all the details of your order and I will help you.
My order was delivered damaged. What should I do?
If your products are delivered damaged, take a photo of any damaged items together and mail the photo to info@thebeautyguide.nl. You will also need to inform the order and the list of damaged items.
If your products and shipping box are delivered damaged, take a photo of any damaged items together and mail to photoinfo@thebeautyguide.nl.You will also need to inform the order and the list of damaged items. The courier also requires all damaged items back in the box to stabbing and exit so that he can pick them and may bring a claim.
I have not received my order. How can I find them?
The courier may decide that it is a safe alternative is to deliver the package to your neighbors when you are not home to take the receipt. First go along with your neighbors before contacting info@thebeautyguide.nl.
If the tracking information indicates that your order is delivered, but you do not pack it, or that your order from our warehouse is returned, please contact info@thebeautyguide.nl customer support, where they will help you with the replacement.
How can I track my order?
If you have not received an email with tracking information from the courier, please email info@thebeautyguide.nl.
What is the return policy?
If you are not completely satisfied with your order, you may return any unopened products within 3 months of purchase. Please contact info@thebeautyguide.nl for all instructions on how to return the products.
Please contact info@thebeautyguide.nl within the set period and communicate your decision to CANCEL the order. You will then receive details of how and where to return the shipment. Remember that you have to pay the shipping costs.
Order canceled within 3 months from the date of purchase: 100% refund of the purchase price
There will be a refund of pre-paid VAT or other levies for a return within 3 months after the date of purchase. The original delivery costs will be refunded in case of return within 14 days from the date of delivery.
The order may be canceled in whole or in part. The extra costs for fast delivery are not included. The initial delivery charge will only be refunded if an order is completely canceled.
Refund after return
, we will refund you as soon as possible and in any event within 14 days:
• it has received the returned goods or
• you have supplied proof that you have returned the goods.
Give you a return label?
No. The shipping charges for returned products are for your account and use a trackable shipping method is required. Returns that have been lost will not be refunded.
What products can I return?
Unopened products may you always returned within the return period of 3 months from date of purchase.
How do I return products?
To return unwanted products, please contact us via email: info@thebeautyguide.nl.
How long does a refund?
Once we have our warehouse received the message that the returned goods have arrived, we proceed to the processing of the refund, which is 2 to 5 days can take depending on the processing time from your bank.
Exchange Policy
The exchange policy allows for products directly purchased from the Company to exchange when they were sent the wrong or defective.
Procedure for conversion:
Use within 3 months of purchase, contact info@thebeautyguide.nl for further details on how to exchange and share your decision with every order TO CHANGE. You will receive a reference number.
Send the products you want to exchange no later than 14 days after the date you cancel your order back.
We will exchange the products immediately upon receipt (and at the latest within 14 days). If no conversion is possible, we will assign credit to buy other products, or fully refund the purchase price.